Monday, August 09, 2010

Customer service

yummy treats

(This uncle is a darling by the way ;p)

Most of us don’t believe in our own rights. Most of the time we’re too afraid to stand up for what is right coz we’re too lazy to make a deal out of it.

Unfortunately for some people I’m not like that. I HATE bad service. When i go out for meals, i pick places not just based on the food but mostly because of the service. Unless I have no choice I won’t return to a place with horrible service.

It was because we didn’t have a choice that we ended up at Zen (secret Recipe) restaurant at Sooka Sentral last Thursday. The few times I was there I was pretty irritated by their lack of service and delays.

The four of us placed our orders. My friend and I ended up ordering the same item. So we wait for our food to arrive. Sometime later we notice the table next to us that arrived after us and put in their orders much later than us received the exact meal we had ordered. I figured the waitress had given the order by mistake and decided to ignore it.

Sometime later my friends started getting their orders and after a while I figured I better ask about my food or I’d never get it. The moment I asked about my order, the waitress heads to the kitchen (which is in full view from our table) and asks about my order. The dude tells her oh its finished. Some 30 minutes after arriving they realise they no longer have my order.

That’s when I got angry. Not only had they given my order elsewhere, they had not bothered about my meal till I enquired, they had no courtesy to inform me and ingredient in my meal (a kind of pasta which can be easily replaced) was no longer available, that i had to ask to find out my meal wasn’t even being prepared!, they were just going to ignore my existence! And I was riled up even worse after seeing how casually the kitchen staff dude answered the waitress.

So waitress comes over to let me know. I ask her why didn’t you tell me earlier, why did i have to ask first to find out if i was even being served, as usual there was no answer. All i got was do you want us to change the pasta?

I said ok change it but i want your feedback form and i also want to see your manager.
Food arrives sometime later looking quite pathetic and tasting pretty mediocre but there was no sign of a feedback form or the manager. So I ask again and I still get ignored. I finally tell them i’m not paying if i don’t see the manager.

Then the gal tells me the manager and the assistant manager are not around but i was pretty certain they were around (you’ll be surprised who it turned out to be) and they had no feedback form available. What the heck??

To compensate my displeasure, the gal brings us the bill and omits my meal and tells me sorry but i’ll pay for it. Now i know for a fact that some of these franchise outlets make their staff pay for such meals when its usually the irresponsibility of the manager, the outlet being ill prepared for the lunch crowd and the lack of proper training for such incidents to happen. So i refuse to totally blame the wait staff. So i asked her again who is paying for this you or the company. She said me (though I’m not sure if she understood). I told her please put back the meal on the bill i will pay for it. Paid and left.

I told my friends this is not the end of this issue.

So after watching the Slash concert that night, i got home searched for Secret recipe’s site and only found their FB page, left messages criticising their service. Waited for 2 days and on Saturday after failing to find a contact number or email at their website, I wrote to Malay Mail about the incident.

Monday arrives and I’m sitting in a meeting when my phone starts ringing non stop from an unfamiliar number. After the eight ring I pick it up and who do we have on the phone but the illusive manager of Zen Sooka Sentral. I tell him to wait and I’ll call him back.

After my meeting I call him back and he tells me he called to apologise. He wasn’t aware of the situation and such. I told him this is not the first time you guys have had bad service, you’re not a  hawker stall with minimal staff. Lunch time is a horrible excuse and such.

Anyway I thank him for apologising and he tells me can I offer you something in return. Apparently the usual procedure is to give a cake or a meal voucher. Actually this should have been done the moment there was an error on their part. Given I never wanted to go back I said fine you can send me a cake and gave him my office address.

Minutes later the lovely people at Malay Mail call to check on the status of my case. I thanked them for reading my email and responding so swiftly. A million thanks to Malay Mail for always being a voice for Malaysian consumers. I can vouch for them that they really care about getting your problem solved. Thanks again.

Sometime later my receptionist calls to let me know there are 2 guys waiting with a cake. Guess who was the manager/ assistant manager? The Pasta dude. A million dark clouds were on his face, i was seriously feeling a bit threatened looking at him. He was apologising but had a look of fury. Though he kept insisting he didn’t know about it. I quickly pointed out but you were the dude who told the staff there was no more pasta. He just kept quiet. Seriously nothing about his apology was sincere, still i told him thank you for coming by.

I still don’t think he got the message, i think he was just angry i got him into trouble. He left the cake on the table and pointed to it and said sorry and left. Probably the most insincere apology i’ve heard. I shall not even talk about the quality of the cake. I’m 100 percent sure i’m never gonna go there. He might just spike my food or worse.

Seriously then paying so much money for their food, I’m better of eating at my favourite mamak, who will serve us with smiles and even a joke or two. Of course there are other outlets offer such lovely services and food too. That’s why I head to the same places always.

So moral of the story, service is important, if its crap, complain and take it elsewhere if they ignore you. Don’t sit and complain to your friends on facebook and such without making an effort to change the situation.

V-Eyez Imagery 
My photography blog 
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Sunday, August 08, 2010

Gadis Daun Plastik

This is dedicated to all the girls who are bugged every other day by every other person about getting married. Our friend has found the best retort ever. UNfortunately the essence of it will be lost if translated to english.

in a nutshelf : if someone tells you all leaves will one day wither (gals are leaves now) tell them you're a plastic leaf - just add detergent you'll be brand new ;p

V-Eyez Imagery
My photography blog V-Eyez Imagery on Facebook

Sunday, August 01, 2010


Where should I start?

Should I start on the fact that I somehow was standing inches away from him or the fact that I got to go to the launch by luck??? 


When they announced that Endhirans launch was going to be in Malaysia, I started looking around for tickets. I had whispers of offers here n there but nothing permanent. So by Saturday I was still hopeful but nearly giving up that I won’t be able to go. Still i made sure i made no plans for Saturday night. I think all the positive thinking must have turned into luck or god just decided i should always have thalaiva luck ;p 

Remember i got tickets to go watch the movie launch of Chandramuki in Colisuem in 2005 just by waiting at the theatre though I ended up there by accident.

Most of you would know how crazy i am about Rajni. I mean the man is the epitome of style and humility how can you not love him!!! (Kamal fans stay away ok ;p)

Anyway around 1 pm a friend of mine calls for photo tips, since she was heading to the show. I was like omg omg ure going?? I’m so jealous!!!! I’ve been looking for tickets and so on ;p you know normal vaitherucals pohlamburanings ;p

Anyway at the end of the conversation i told her have fun and if by any luck she has tickets call me i’ll run to PICC (that’s where the event was). I put the phone down and just screamed in the car – i wanna go tooooooooooooooooooooooooooo ;p

Around 3.30ish while I was in a meeting with a prospective project manager (that’s good news too – I’m so happy i got the green light, now i just need to plan everything), when my phone starts buzzing, and somehow I only remembered my friend (alppa asai I was wishing she would call).

Just as I was walking out the phone rings again and it was her!!!  And if you guessed tickets!! Yee hawwwwwwww she had 1 ticket for meeeeeeeee. Omg Omg I don’t think I can thank her enoughhhhhhhhhhhhhhhhhhhhh. Thank you! Thank you! Thank you! Thank you! Thank you! Thank you!

So I rushed out, rushed to KL Convention Centre, saw my photos on exhibition (will write on this later), took some photos, and walked out to rush back home. Got dressed in a saree (it’s a launch you have to look good!!) and rushed to PICC. I reach there to find myself the only one in a saree ( i was super early ;p) and I was like err hello ppl its a launch. Thank fully soon ppl started arriving in sarees. I mean at least dress up properly la – you should never go to a formal event in t-shirts or Bermuda shorts. 

Some places will actually kick you out! Go try that at Petronas philharmonic hall and Istana Budaya – heh they will kick you out no matter how expensive your ticket is ;p

I had no idea where I was sititing, or what seats all i know i was going to be at the launch! I hadn’t taken my camera coz they ticket said no cameras but everyone turned up with cameras n no one was checked- what the hell! Grr stupid Astro.

Our seats turned out to be just awesome, right before the VVIP seats and in front of the launch podium. So we got to see everyone pretty close and everytime they walked in they had to pass us. ;p

The crowd went crazy when they saw Rajini and Rahman arrive on the red carpet. Wowwwww
Punnagai poo geetha was as annoying as usual. I was pretty surprised to see Simbu, coz I always assumed he was shorter and smaller, i must say he did look super cute and he did a marvellous job dancing on stage, he was even joined by ramya Krishnan.

Besides the many goof ups on Astros sides everything was pretty entertaining expect for some long winded speeches by Radha ravi and Vijays father. The best speech was by the treasurer dude from the South Indian actors association, he came up said a few words and left to thunderous applause from the crowd.

Viveks jokes were awesome, so was vadivelu, karunas and the other dude i cannot remember at the moment. I love the tribute they had for Rahman with clips of him accepting his Oscars included with the most famous line in history – ehla pugalum iraivahnukeh.

I loved his speech, the simple man as usual said a few lovely words and a personal story on his daughters involvement in one of the songs. Shankar was lovely thanking everyone including his crew. But of course i was just waiting to see Rajni on stage. Throughout the show we had a good view of his reactions to the performances, somehow we were sitting in such an angle we could see him clearly. He really enjoyed the performances, viveks jokes and the shaolin monks. I think we were watching him more than the performances ;p

Did I tell you I met yogi B again, the crowd went wild when Shankar mentioned him in his speech. I was just waiting for a mention of Yogi B – he is like our best export. Plus the mans super nice, I had a long chat with him a few years ago ;p

Vairamuthus beautiful tamil was amazing as usual.

You know what I love about Rajni, that style in his movies, its not fake, its not made belief, it is precisely him. You have this old man, with balding head (yes yes i think rajni is hot even when he is bald ;p), but still looking pretty good and lean. What amazes me is the way he sits and enjoys the show with style, they way he strutted on stage and stood on his trademark one leg slant – omg so much style. And that laugh – wowwwwwww. And such humility, i loved the way he praised Rahman whom he called a saint. It was just brilliant, anyday, anytime i will always be a crazy fan of Rajni.

I cannot wait for the movie, the trailer was amazing , and the songs were pretty good, i loved arima and kadhal annukal. Like I said I wasn’t really concentrating on the performances.

Astro really screwed up the launch, there was so many technical glitches, i mean if you wanna bicker with each other, try not to include the audience im sure theres a mute button somewhere! We could here every single nonsense bickering throughout the show! And protocols, did you forget to plan a route for them to go to the loo? And where were the guards, there was this bunch of kids from the same family who went right up to rajini and stood in front of him during the show to take photos, and the stupid family was so proud of it. 

The kids kept doing the same things. I mean hello teach your kids some manners please! Where was security then? And did you forget to plan a proper escape route after the show? I mean you practically hearded them onto the stage like goats in such a rude way? I mean who hired the dude who cant even speak proper English??? ( elo you you come up come up! ) Seriously AStro you just embarrassed the nationla. Thankfully Rajni is a gem and he just smiled throughout – i would say he was quite delighted with the fans.

Unless for a few idiots the fans were pretty well behaved.  Vairamuthu even praised us for our behaviour, he said he had never seen fans who clapped at all the right moments, and remained silent when was necessary. Besides one dude sitting behind us who kept trying to get everyones attention, everyone was pretty well behaved.

So event ends and the starts leave the hall i said goodbye to my friend and my way out. Since i was alone i didin’t want to be in the building alone for too long so i decided to take the lift out when i saw it open as i was exiting the hall. Now here’s where lady luck smiles at me again. We reach the concourse floor and find ourselves locked, so we head back to G floor to try and get out. There i find my friends again and none other than a bunch of stars coming down the stairs with security. Now when i saw a lady in red i assumed it was Ramya, so i waited to check her out up close. Seconds later i stood stunned coz actually Rajni was coming down the excalater with his daughters. Omg i was so stunned i froze and just stood there gawking only after he passed – i meekly said Rajni sir (damn of all times to lose my voice!!! Slaps self). 

Aaaaaaaaaaaaaaaaaaaaaaa he was so close and still smilling. He just really enjoyed being with the fans!
So as you can see I was in cloud nine, i just blurly walked behind him to the main area to see him leave the hall. I then had to find a way how to get out of the building by walking around alone. Shit that was scary – lol the things i do! I finally found my way back to the car and left and headed straight to my favourite mamak (hawker stall) near home and the anne immediately asked (seeing me grinning non stop) “did you just come back from the launch??”

So while he was cooking my food ( i was so hungryyyyyyyy) i told him everything ;p

I’ve met both Rahman and Rajni on one night!

Thailaivasssssssssssssssssssssssss you rock ;p

Sighhhhhhhhhhhhhhh I can’t wait for September!

Moral of the story positive thinking works and never give up! ;p

ps: my dear friend - thank you thank you thank you ;p

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